1. Who this policy covers
This privacy policy applies to the Subs HQ Android app, the iPhone app once released, the Subs HQ website and support communications. “Subs HQ”, “we” and “us” refer to the operator of Subs HQ. Questions can be sent to support@subshq.com.
2. Subscription information in the app
The subscriptions, prices, renewal dates, usage answers, saving plans and reminder choices you enter are stored locally on your device. We do not operate a user account or receive a copy of that information.
If you export a backup, you choose where that file is saved or shared. It is then handled by the destination you selected and remains under your control.
On Android, automatic cloud backup and device-to-device transfer are disabled for Subs HQ’s private app data. A backup leaves the app only through the export flow you start. On Apple devices, your device backup settings may also apply.
3. Catalogue updates
Subs HQ may fetch a public cancellation-guide catalogue so its instructions can be updated. The request is for the same static catalogue for everyone; the app does not send the service you are viewing or your subscription list. Hosting providers may process ordinary network information, such as an IP address and request time, to deliver and secure that file.
4. Receipt and screenshot scanning
When you choose a photo, take a camera photo or paste text, Subs HQ reads the content on your device to suggest subscription details. Text recognition runs on-device. On supported Apple devices, Apple Intelligence may also run on-device; Subs HQ does not upload the images or text.
Selected images are read transiently and are not stored with the resulting subscriptions. On Android, a camera photo is written temporarily to private app cache for recognition and deleted after processing or cancellation; scan previews and recognised text are held in memory while the scan screen is open. Camera access is requested only when you choose Take a Photo, and those photos are not saved to your photo library. You can revoke camera permission in iOS or Android Settings.
5. In-app purchases
Apple or Google processes the Unlimited tracking purchase and restoration through the App Store or Google Play. We do not receive your payment card details. The applicable store may process purchase and account information under its own privacy policy.
6. Reminders
If enabled, payment reminders are scheduled locally on your device. Subs HQ does not run a notification server or receive the reminder contents.
7. Diagnostics, advertising and tracking
Subs HQ does not run product analytics, build advertising profiles or include advertising or behavioural-tracking SDKs. We do not sell personal information.
On Android, the bundled Google ML Kit component performs text recognition on your device. Google states that ML Kit may send limited app and device information, per-installation identifiers, performance metrics and usage metrics for diagnostics and service improvement. Receipt images and recognised text are not sent to Google. Google says this diagnostic data is encrypted in transit and not shared with third parties. See Google's ML Kit data disclosure.
8. Website visits
This website does not set marketing cookies or run analytics. It is hosted by Vercel, which may process standard request and security data needed to deliver the pages, such as IP address, browser details and timestamps. That processing is governed by Vercel’s own privacy terms.
9. Feedback and support
If you deliberately submit in-app feedback, a catalogue correction or a problem report, we receive the message you reviewed, its category, the app version and whether the app is running on iOS, Android or the web. Catalogue corrections also include the selected service, catalogue region and any source link entered on the form. A static build revision may be included to identify the app version precisely. The app does not attach your subscriptions, prices, renewal dates, notes, scans, logs or device identifiers. The request host may process ordinary delivery and security information such as an IP address and request time. Submissions are sent through our website endpoint into a private GitHub issue queue, where GitHub acts as a service provider, and are used to investigate the report or improve the app and catalogue. Do not include payment details or unrelated sensitive information.
If you contact support, we receive the information you include, such as your email address, device details and message. We use it only to answer the request, investigate issues and maintain an appropriate record of the conversation. Please do not send payment details or unrelated sensitive information.
10. External links
Cancellation guides can open websites operated by subscription providers. Those sites have their own privacy practices and are outside our control.
11. Retention and deletion
App data remains on your device until you edit or delete it, remove the app, or erase the device. Feedback submissions and support correspondence are retained only as long as reasonably needed to review the suggestion, answer the request, improve the product, meet legal obligations and resolve disputes.
12. Your choices and rights
You can edit or delete in-app information directly and choose whether to enable reminders or export a backup. Depending on where you live, you may also have legal rights over personal information processed in feedback or support correspondence. Contact us to make a request.
13. Children
Subs HQ is a general-audience budgeting utility and is not designed to collect personal information from children.
14. Changes to this policy
We may update this policy if the app, website or legal requirements change. The effective date at the top shows when this version took effect.
15. Contact
For privacy questions or requests, email support@subshq.com.